This report, outlining the City College of San Francisco's (CCSF) Strategic Plan, begins with an overview of the institution's goals and strategies and provides background information on the plan's development. Part I, "Setting a Direction," offers information on CCSF's values and long-term institutional goals: (1) enhancing access; (2) promoting student success in achieving educational goals; (3) improving satisfaction with college services; (4) fostering a supportive and positive workplace; (5) managing resources effectively; and (6) pursuing the highest standards of educational excellence. Part II, "Measuring Success," clarifies these goals and their performance indicators. Part III, "Moving Forward," includes strategies for change: quality service, continuous program improvement, supportive working environment, resource development, and a planning and budgeting system. Part IV, "Achieving Results," discusses strategic plan management and implementation. The report concludes with Part V, "Managing the Change Process," which describes the ongoing planning and implementation processes. (YKH)