Experiences related to pursuing excellence and a positive attitude as a campus childcare director are presented. The paper describes the emotional quotient (EQ) as a complex, multifaceted quality incorporating self- and social-awareness, empathy, optimism, and persistence that may predict one's success in certain kinds of work. Optimism may be especially important in making decisions. Directors need to have a resilient character, an ability to nurture the experiences of those they supervise, and a sense of competence when dealing with challenges. The paper delineates a 10-step process for increasing the stability and strength of employees. The role of humor in maintaining optimism and being successful on the job is highlighted. It is noted that although center directors must wear many hats, that is, assume many roles, it is important to recognize that leadership must underlie all the roles. Center directors are encouraged to interact meaningfully with the infants and children in their centers to reinforce the perspective that these "little students" provide staff members with the positions and employment opportunities in their profession. Contains 15 references. (KB)