Although mental health services have been somewhat slow to embrace new technologies, recent advances necessitate a reassessment in the role of technology in counseling. Ways in which technology can be utilized in counseling services are covered in this paper. Previously, most mental health offices relied on computers for some particular aspect of their work, but due to such factors as falling prices and improved Internet access, more practitioners are expanding their use of computers. Increased access to information for research purposes, in particular, make the Internet an attractive avenue; nonetheless, researchers are cautioned that ethical concerns regarding Internet practices are still emerging. Subsequently, the American Psychological Association's Code of Ethics for researching cyberspace communities is presented here. Counseling services are also being provided over the Internet, via homepages and e-mail; thus, numerous pitfalls to avoid when using these services are elaborated upon. Particular attention is given to services that seem to outstrip the capabilities of their providers, such as secured information and qualifications. Other concerns, including cultural differences and payment for services, are also discussed. Contains 17 references. (RJM)