Three rehabilitation counselors and three consumers participated in two focus groups on the impact of the 1992 Rehabilitation Act Amendments on vocational rehabilitation services. Analysis of the discussions found a combination of three elements emerged as necessary for consumers and counselors to feel satisfied with the VR process. These were: (1) a positive working relationship between the consumer and his/her counselor; (2) active involvement of the consumer; and (3) ready availability of services. Implications for successful service delivery include building a positive relationship with consumers, enhancing consumer participation through such mechanisms as authentic assessment procedures and Person Centered Planning, and expanding services through strong linkages between vocational rehabilitation agencies and other employment services, training for utilization of natural supports, and consumer control of service dollars. (DB)