Crisis management is an all-too-frequent element of being a day care director. This guide is intended to help day care administrators not only to survive such events but to cope in ways that have been proven to be successful program enhancements. The guide is divided into five major sections covering the most important areas of director responsibility: (1) staff management, including scheduling and staff morale; (2) organization, including telephone interruptions, and cancellations; (3) children, including child adjustment, and problem behaviors; (4) parents, including communication, and late payment of tuition; and (5) environment, including odors, missing parts or pieces from toys or puzzles, storage, and substitutions for more expensive supplies. Within each area, the guide identifies specific problems and incidents, tells how each was solved, lists implementation steps, and comments on the results. (HTH)