This paper chronicles a process of structural change in the College of Education at the University of Tennessee in Knoxville. Data for the study were derived from interviews with 40 of the participants, plus archival material collected from the college planning office. The paper summarizes some of the historical context surrounding the change and then follows the process from its inception in the fall of 1990, through the work of the study groups and presentation of the planning document, to implementation of the plan, and finally to a review process in the academic year 1993-1994. The human side of these changes is highlighted by personal accounts of several participants, which document contributions to professional and personal growth; the problems, disappointments, and hard times encountered; and the differing perspectives of the participants. Some of the lessons drawn from the experiences show that restructuring efforts need to be understood within particular historical and cultural contexts; that human needs cannot be discounted; and that change and reform are difficult within the university structure. Appendixes include a copy of the proposed implementation procedures; a schematic diagram showing the transition of departments into units; an organization chart for the proposed "new" college of education; and a brief description of the methodology. (Contains 24 references.) (CH)