This resource kit, which is intended as a tool for training managers and training providers interested in planning language and literacy training programs for workplaces throughout Australia, consists of a magazine and three booklets detailing the following: the benefits of language and literacy training, sources of further information, and successful training practices used by specific Australian firms. Included in the magazine are the following: discussion of the critical role of effective communication in the workplace of the 1990s; profiles of 10 Australian firms with successful language and literacy programs, with special emphasis on promising practices and the productivity gains achieved as a result of literacy training; crucial points about communication training; tips for recognizing literacy problems; guidelines for starting a literacy course; lists of funding opportunities, eight key competencies for productivity, useful resources, and organizations providing technical and financial assistance; and guidelines for choosing the right trainers. The first booklet presents facts about literacy in Australia and explains how to incorporate language and literacy into training programs. In the second booklet, successful managers describe how their companies have benefited from language and literacy training. The third booklet is an extensive Australia-wide list of service providers and the services they offer. (MN)