This study examined what high-end users (those who use e-mail many times during the day) do with e-mail and how they feel about it. The sample consisted of 12 students and faculty in the Instructional Systems Technology (IST) department at Indiana University. Participants were divided into three groups: faculty, non-first year students, and first year students. Four subjects were chosen to represent each group. Each of the researchers interviewed one member from each group. All subjects reported checking e-mail at least once a day, while most reported checking it 2 to 10 times a day. Subjects generally received 5 to 40 messages a day. Three major categories of usage emerged: personal communication, class-related communication, and collaboration with colleagues. The following conclusions were drawn from this study: (1) there is a problem with a deluge of e-mail; (2) there is a cost and time efficiency benefit to using e-mail; and (3) subjects reported that their feelings about using e-mail have changed over time from viewing it as being fun and exciting to viewing it as strictly a communications medium. (AEF)