This document, which was developed for use by the participants in a national staff development videoconference on making sense of the issues in family and adult literacy, contains useful information and resources for literacy program staff who are considering making changes in their literacy programs. The document consists of the following: videoconference evaluation form; list of conference sponsors, panelists, and staff; conference agenda; and participant packet. The contents of the participant packet are organized as follows: family literacy program issues (issues from the field, current models for family literacy programs, a family agenda for literacy programs for second language learners, and issues to consider when developing family literacy programs); description of three published family literacy program case studies; selected resources for family literacy (31-item annotated bibliography and annotated list of 16 selected organizational resources); and electronic online resources for family literacy and guidelines for accessing them. (MN)