This learning module, which is part of a management and supervisor training program for managers and supervisors employed at the Department of Energy's Waste Isolation Division, is designed to prepare trainees to communicate effectively with external organizations and the public. The following topics are covered in the module's individual sections: media relations (including guidelines for participating in television interviews); interfacing with the public (including guidelines for communication with coworkers when members of the public are present and communicating with legislators and their staff members); requesting information under the Freedom of Information Act; and participating in an audit conducted by the Department of Energy or some other regulatory body. Each section includes some or all of the following: enabling objectives, an exercise requiring trainees to evaluate a manager's effectiveness in a given scenario, and lists of good practices and practices to avoid. Contains eight references, a practice test and test answers. (MN)