This learning module, which is part of a management and supervisor training program for managers and supervisors employed at the Department of Energy's Waste Isolation Division, is designed to prepare trainees to use plant and industry experience to improve plant safety and reliability. The following topics are covered in the module's individual sections: the Department of Energy's occurrence report processing system (procedures for sending and sharing the reports electronically); other sources of information on plant experience; other sources of information on industry experience; procedures for screening plant and industry experience; and techniques for using plant and industry experience (benefits of and procedures for using the case study method). Each section includes some or all of the following: enabling objectives, an exercise requiring trainees to evaluate a manager's effectiveness in a given scenario, and lists of good practices and practices to avoid. Concluding the module are a list of "smart moves," five-item reference list, practice test, and test answers. Four examples illustrating the use of the case study method are appended. (MN)