This handbook provides assistance for tutors in Operation Success, a program to provide limited-income and first-generation college students with academic support services to enable them to persist and graduate from Wichita State University (Kansas). The program provides an interconnected series of academic support services; peer tutoring is intended to help students master course content. It complements study skill development and academic and personal counseling. The ideas of total quality management provide a framework for tutor roles and responsibilities discussed in the first and second sections. Guidelines are given for the first meeting, for presenting invitational education, and for recognizing the learning styles and needs of the student being tutored. Information is given to help tutors with time management, communication skills, and stress management for themselves and the peers they tutor. Samples of 10 forms used in the tutoring process are presented. (Contains eight figures.) (SLD)