This document is designed to engage workplace educators in thinking about the ideas and issues that the BEST [Better Education Skills Training] team have found to be important in shaping how they conduct their workplace education program. Its format is that of answers to questions that shape program planning and implementation. Students' quotations and teacher narratives are included as illustrations. The section on the changing workplace addresses how workplace changes affect the need for workers' education. The section on program design covers how to design a program to meet the needs of workplace education and how students' needs and choices get put into the curriculum. The section on beliefs and theories addresses the following: one's own beliefs about teaching and learning that influence how and what one teaches, how beliefs about how people read and learn to read influence teaching, Gardner's theory of multiple intelligences, and metacognition and its impact on communication. The section on practices discusses these topics: how to help learners to learn; how to teach the processes of problem-solving, writing, and reading; how the workplace instructor handles diverse needs in the classroom; and the skills identified by the Secretary of Labor's Commission on Achieving Necessary Skills. The final section on the business culture includes what it is helpful to know about the organization, problems in the organizational context, coordination with existing training department efforts, and how to support a culture of learning. Contains an annotated bibliography of 20 selected works on workplace literacy. (YLB)