This document contains conference papers, other speeches, and supplementary material from the first International Conference on Total Quality Management (TQM) and Academic Libraries, held in 1994. The conference was comprised of four sessions, and the introductory remarks of each are included, along with transcriptions of each session's interview/discussion forums: (1) Opening Session: "The Geometry of Quality in Higher Education" (David T. Seymour); (2) Plenary Session 1: "Is the Customer Always Right? Obtaining the Voice of the Customer" (Sue Rohan); (3) Plenary Session 2: "(Customer + Quality + Peformance)/Measurement=Benchmarking" (William Grundstrom); and (4) Closing Session: "TQM and Libraries: A Formula for Change" (Thomas Shaughnessy). Papers from the sessions include:"Gathering Client Data: What Works?" (Christine Avery & Diane Zabel); "A Model for Reorganization: Applying Quality Principles and Techniques" (Lynne Branche Brown & Nancy Markle Stanley); "TQM: A Flavor-of-the-Month Buzzword or Step One to Designing Processes that Deliver Continuous Value to the Customer?" (John R. Secor); "TQM--Will it Work in Your Library?" (Karyle Butcher); "Benchmarking: A Process for Improvement" (Thomas M. Peischl); "From Quick Start Teams to Home Teams: The Duke TQM Experience" (John Lubans & Heather Gordon); "Performance Appraisal vs. Quality Management; Getting Past the Paradox" (James W. Marcum); and "Performance Appraisal in an Academic Library" (Verna E. George). The appendix contains related visual aids, charts, outlines, and helpful references from 12 other presentations. An annotated bibliography by Anaclare F. Evans recommends 36 books and journal articles on total quality management. (BEW)