This report presents a systematic review of the literacy services of the Vancouver Public Library (British Columbia), both to determine if those activities met the needs and expectations of local adult learners and to see if those activities compared favorably with general standards and with other libraries' literacy services. Data was collected by several means: (1) through focus group sessions with library staff, learners, and the community at large; (2) through a survey of staff awareness of the current level of literacy activity; (3) through observational site visits; (4) through a telephone survey of libraries across Canada and the United States; and (5) through a comparison of the library's literacy materials holdings to lists of essential and recommended items. Many of the evaluative instruments and methodologies are included or explained in detail to serve as a model by which other libraries could conduct similar research. Each section includes a presentation of the results of those individual procedures, often in table form, and of recommendations that emerged from the data collection. Recommendations include, but are not limited to: striving for more personalized assistance to learners, considering the input of learners when purchasing and arranging literacy materials, assuming a more visible role in promoting and funding local literacy efforts, enhancing the cataloging of literacy materials, emphasizing the purchase of high-interest general materials over workbooks, and training the staff in literacy issues. A list of 85 recommended readings is provided. Sixteen appendices offer not only sample mission statements, forms, and questionnaires but also focus group comments, tabular results, a map of the library system, and a literacy activities checklist. (Contains 36 tables.) (BEW)