This workplace skills course on communication is designed to build on the communications strategies at work course. The focus of the course is the importance of team building, reaching consensus, and conflict resolution as part of the communication process. Introductory material includes a course outline and course topics. The course consists of three sessions, each of which has these components: teacher tips, activities, worksheets, information sheets, and handouts. Topics covered in the sessions include the following: active listening and effective communication skills; assertively getting one's point across; understanding the difference between a work group and a team; how to support the problem solving efforts of the team; resolving conflict through communication and trust in the team; and skills to reach consensus and/or agreement. (YLB)