This report presents the results of an annual survey of student satisfaction and dissatisfaction conducted at the University of Central England (UCE) in Birmingham. The survey polled 1,753 students in 16 classes about travel to UCE, library and computing services, refectories, student services, course organization and assessment, teaching methods and student workloads, teaching staff and teaching style, social life and self-development, financial circumstances, and the UCE environment. Results are reported by faculty, type of course, mode of attendance (full- or part-time), and location. A copy of the survey form is included in the report. A separate statistical supplement contains data tables related to patterns of use and student activities, along with tables about students' ratings of satisfaction and importance. (MDM)