The nature of the work environment as perceived by non-instructional staff was studied at the University of Michigan. Content analysis was undertaken of responses to open-ended survey questions answered by 4,891 non-instructional staff. Qualitative data from the content analysis were analyzed and compared to results of a quantitative data analysis from the same survey about the nature of the work environment. Six content categories relating to the work environment emerged from the content analysis: salary and benefits issues, quality concerns, physical environment, general work environment, personal work experience, and staff development opportunities. Overall, the content analysis results reinforced the quantitative survey results. The 186 negative comments about quality (77.2 percent of all the quality comments made) were consistent with quantitative analysis findings suggesting that the University as a whole was not rated as having very supportive work processes. A larger percentage of positive comments was made about personal work experiences than about the general work environment. Some inconsistencies also appeared. While the opportunity for improvement training was rated favorably on the quantitative portion of the survey, most of the open-ended comments made about staff development (73.3 percent) were negative. Appendices detail the survey results. (Contains 38 references.) (SW)