This study sought to inform, guide, and facilitate improvements in organizational practice and the management of change at Northbrook College in the United Kingdom. Using an action research approach, it sought to develop a management culture which celebrates creativity and innovation and which recognizes the value of individual change agents and the need to support them. The study utilized structured interviews, log books, and focus groups to gauge the communication, motivation, creativity, stress, and support needs among 20 change agents and 6 supporters of change at the college. A total of 20 recommendations were developed from the study to enhance organizational practice at the college. Five appendixes contain a list of references, sample log books, comments on a staff support program, comments on the management of change, and a literature survey. (Contains 95 references.) (MDM)