This handbook is intended for use in teaching communication skills to bank employees who are non-native speakers of English. It is designed to accompany a videotape recording (not included here) containing 35 vignettes concerning workplace behavior, communication, and problem-solving. Introductory sections provide brief descriptions of each vignette and general recommendations for using the video. Subsequent sections contain teaching notes for vignette topics, including new vocabulary and idioms, pre-viewing questions, procedures for showing the tape, instructions for role-playing and discussion, suggested extension activities, and specific questions to use in classroom discussion. Vignette topics include assertive behavior, prejudice, anger at work, conflict resolution, coping skills, office relations, listening skills, and meetings. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)