Five questions and answers are presented in this document. They are as follows: (1) Are family literacy and intergenerational literacy the same? The first term, it is explained, focuses on the parent and child, while the second term, used in the broader sense, involves other adults such as grandparents and neighbors, etc. (2) What are the goals of family and intergenerational programs, and what are some models for working toward those goals? Answer: The goals of both types of programs include: promoting parental involvement; improving attitudes and values as well as skills linked to reading; increasing families' sense of the wider social significance of reading; and addressing the unique difficulties of multilingual families that have been uprooted and displaced. (3) What instructional approaches, methods and techniques are used in family literacy programs? The answer provides two approaches. The are: the competency-based method; and the participatory approach. It is noted that several programs, including Even Start, of Washington state, combine both approaches. (4) What materials and resources have been developed for family and intergenerational programs? Different types of curriculum that will address particular concerns are described in the answer. (5) what are some promising directions for the future? The answer describes four characteristics that all promising programs appear to have in common. Such programs: build on family strengths; see collaboration between child and adult educators as crucial; value traditional culture; and conduct ethnographic research. (Contains 28 references.) (Adjunct ERIC Clearinghouse for ESL Literacy Education) (LR)