The materials comprise a 30-hour training package designed to assist workplace supervisors in Australia in understanding the issues and strategies for managing and training a multicultural workforce, particularly when it includes refugees or immigrants of non-English-speaking backgrounds. The course is to be taught by, and these materials are intended for, teachers of English as a Second Language (ESL). The course consists of 6 modules on these topics: communication in the workplace; communicating by speaking and listening; communicating by reading and writing; cultural issues; problem-solving in the workplace; and language and training. Materials in each module include presenter's notes, a list of related publications, specific learning outcomes and performance criteria, assessment suggestions, and a series of class activities. For each activity, recommended procedures for the instructor, related resource sheets (appended to each module) or other recommended resources, and approximate time requirements are specified. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)