Improving retention in adult literacy programs is of great concern for both instructors and administrators. A learner-centered program is a must for improving retention. In such a program, a support system for learners should be readily accessible. Instruction should be based on students' goals, and program staff should be available to help students as their goals change. In addition, the issue of retention should receive attention from all staff. Suggestions for implementing a learner-centered program that will improve student retention include the following: (1) work with students to build self-esteem by helping them set reasonable goals that can be reached in a short period of time; (2) build trust between instructor and student and help the student to conquer self-doubt through positive feedback; (3) build on support that includes immediate and extended families; (4) talk with students about their return to school and ask them about their previous experiences; (5) counsel students on education and career planning; and (6) create a learner-centered program which includes an early-alert counseling program. (KC)