This handbook provides a broad overview of the stages and activities to be undertaken to establish workplace learning (WPL) programs. It is designed to lead WPL service providers and employers through the process of developing a WPL program. Each chapter begins by stating the purpose and the outcomes expected upon completion. Throughout the manual are found graphic displays of check lists (a list of tasks that should be completed toward setting up a program) and exhibits (capsulized summaries of concepts and issues). Chapter 1 summarizes five basic steps in deciding whether to offer a WPL program. Chapter 2 discusses marketing and public relations. Chapter 3 leads the reader through three steps in meeting with employers: understanding the provider-client relationship, building a good relationship, and negotiating a needs analysis agreement. Chapter 4 discusses how to conduct a workplace literacy needs analysis (LNA). Chapter 5 discusses using the results of the LNA to develop a customized curriculum and design a participant recruitment plan. Chapter 6 addresses WPL program implementation issues: staffing, program guidelines and procedures, and program logistics. Chapter 7 on program evaluation covers the following: components of an evaluation strategy, evaluation issues, data collection methods and sources, an evaluation plan, data analysis and interpretation, and use of findings. Appendixes contain checklists, sample materials and forms, glossary, a list of 21 annotated references, and index. (YLB)