In spring 1992, a survey was conducted at Centralia College, in Washington State, asking students, faculty, and staff to assess the effectiveness of the college's student services. The survey was administered to 61 faculty and staff members and 346 students selected randomly from general education classes. Overall, responses and comments indicated that services at Centralia College were viewed positively and had a major impact on the success of students. The ratings assigned by faculty/staff and students were generally in close agreement. Services receiving the highest ratings from students included registration assistance; transcripts; student employment office; job search and resume writing assistance; financial aid; and handicapped services. Services rated highest by faculty and staff included registration; student discipline; dean of students office; student employment; handicapped services; and educational talent search. General issues which need to be addressed include: (1) developing a student services marketing plan; (2) strengthening the role of student advocacy; (3) improving services through increased funding and better coordination; (4) examining the location of programs to maximize coordination of services; and (5) examining the appropriateness of current policies and procedures. (KP)