In spring 1994, a survey on reference service policies was mailed to 119 members of the Association of Research Libraries (ARL). Seventy-one responses (60%) were received from libraries that offer reference services on a college or university campus. Less than half of the responding libraries have written policy statements, and of those that did, at least 20% of the policies are old and in need of revision. The 35% of libraries that have separate information desks keep them open an average of 63.8 hours each week and require 73.9 staffing hours. All responding libraries offer a telephone reference service, and 68% make use of an answering machine or voice mail. More than half the respondents indicate that they provide electronic mail reference services. All the libraries have online catalogs, and nearly all have terminals near the reference desk. Overall, the reference desk appears to be becoming less central as other services increase in importance. Libraries are stretching to cover multiple reference points, and tiered library services are becoming more common. The Kit contains the survey results, and responding libraries' information on their policy and procedure statements, telephone and voice mail reference service, e-mail reference service, services for the disabled, and circulation of reference materials. Flyer 203, which summarizes the kit, is provided. A list of 19 selected readings is included. (SLD)