A project assisted volunteers and staff of the Crawford County (Pennsylvania) READ Program in increasing their personal awareness of and sensitivity to factors in the life of adult learners that may hinder or otherwise affect learning. The object was to help tutors and staff become aware of when help is needed and how to refer or provide that help without undermining the new reader's self-reliance and self-esteem. Four project activities were as follows: three half-day "Volunteer Awareness Trainings" for tutors and staff; one full-day workshop on educational enabling for 30 staff and tutors; provision of information on area agencies where referrals may be made; and helping participants find the balance between positive help and negative enabling. An informal evaluation tool was developed for use at the end of workshops to assess changes in knowledge of social services issues, value of workshops, and participants' attitudes. A follow-up evaluation was sent at the end of the program year to assess the longer-term impact of workshops on referrals made to agencies and on learner retention. Findings indicated that staff and tutors were often already sensitive to the issues faced by new readers but had little knowledge of how to aid them positively and to make referrals. (The 11-page report is followed by the agenda and handouts for the volunteer awareness and educational enabling workshops.) (YLB)