This conference proceedings contains an abbreviated conference program schedule, session abstracts, the plenary address and four selected papers addressing planning issues for institutions of higher education, and a final panel discussion. Abstracts are provided for all 17 sessions. The plenary session was given by Stephen J. Tractenberg, the president of George Washington University, and titled, "Quality Management--How Do You Make It Total?" The four additional papers presented in full are: "An Innovative Approach to Student Services" (David E. Hollowell from the University of Delaware); "University Impact on Community Development" (George Hampton and David Higham from the University of Medicine and Dentistry of New Jersey); "'The Open Institution' Redefining the Physical Plan for Community Colleges of the Next Generation" (Karen Anne Boyd and Raymond C. Bordwell); "Voice Processing in the University Setting" (Eric V. Ottervik from Adelphi University). The final selection presents a panel discussion moderated by John Rivers on "Creating a Quality Research Environment During a Time of Reduced Project Budgets." (JB)