Employee and facilitator manuals are provided for two courses developed for a workplace literacy program: Communications on the Job I and II. Each 10-session course begins with a preassessment and ends with a postassessment. Components of each 2-hour session are objectives, informational materials, and problems or exercises. The facilitator copies include a session overview with time suggestions and the answer keys. Topics covered in the first course include the following: self-awareness and personal learning styles; successful learning strategies; vocabulary building system; phonics review--consonants; using the dictionary; vocabulary building; phonics review--vowels; process and types of reading; job-related vocabulary improvement; roots, prefixes, and suffixes; synonyms and antonyms; homophones and homographs; following instructions; drawing logical conclusions; active listening skills; how to deal with difficult communication situations; and role playing. Topics covered in the second course are as follows: process and types of reading; active and passive reading; skimming and scanning; technical vocabulary building system; homophones and homographs; previewing; job-related vocabulary improvement; prefixes and suffixes; synonyms and antonyms; identifying main ideas, topics, and details; following instructions; drawing logical conclusions; reading and writing: memos; active listening skills; and identifying codes and symbols on schematics and blueprints. (YLB)