These proceedings of a symposium on literacy include precis of six speakers' comments and a directory of the participants. "The Hidden Education Problem" (Paul Simon) addresses the need to provide all citizens with the opportunity to learn to read and write. "The Role of Government in Literacy" (Jean-Jacques Noreau) describes the restructuring of Canada's federal government that created a National Literacy Secretariat with a new Department of Human Resources and Labor. "Investing in People" (Gary Hill) focuses on the use of a toll-free number, the Hotline, which is available in the United States and Canada, to allow citizens easy access to literacy services. "Baltimore: The City that Reads" (Kurt Schmoke) describes the city's literacy initiative, discusses the need for lifelong learning goals, and proposes a number of ways to meet those goals. "How Big Is the Problem?" (Peter Larson) focuses on the lack of action on the part of the Canadian business community to tackle the problem of literacy. Three triggers that can push literacy ahead on the business agenda are identified: total quality management, technological change, and labor-management cooperation. "Workplace Literacy" (Sheila Sherow) discusses workplace literacy as a national concern and describes a workplace literacy specialist model that was piloted in Pennsylvania. The directory of participants lists names and addresses of 301 contacts. (YLB)