A random sample of 700 current and former continuing education (CE) students were surveyed by mail in May 1992 to identify ways to improve programs and services. Responses from 333 confirmed that CE enrolled a diverse group of students. They chose Ohio State University primarily for its location and program availability. Almost 40 percent of the respondents cited another campus office or department as their source of information about CE. Over 40 percent cited intellectual growth, earning a degree, and learning a specific subject as being very important reasons for return to school. The timing of students' return to school was primarily due to job dissatisfaction, funding availability, and encouragement from others. One-third planned to attend graduate school and were taking prerequisite courses; a substantial number wished to earn an undergraduate degree. Half preferred evening classes and courses that meet twice per week. Overall, students expressed satisfaction with CE programs and services. Over half had stopped or dropped out since beginning their enrollment. Major reasons were as follows: family, financial, or job responsibility; lack of evening courses; scheduling problems; and time constraints. No one student profile emerged. Perhaps the only characteristic most students shared was that they were employed full time. Recommendations were made for the Office of Continuing Education regarding marketing, advocating for students, and providing services. (The instrument is appended.) (YLB)