An outgrowth of several previous projects conducted by the Illinois Literacy Resource Development Center (ILRDC), the Quality Programs Project is a collaborative effort to improve the quality of literacy services in the Chicago area. A long-term investment in quality programming at the local level, the Quality Programs Project has as its primary goals the training and professional development of literacy program staff and the formation of site-specific evaluation systems. Staff from six sites participated in three sequential training sessions. The sites were the Onward Neighborhood House, Youth Service Project, Chicago Consortium for Worker Education, Midwest Women's Center, The Neighborhood Institute, and Firman Community Services. The sessions introduced site staff to the evaluation system adapted by the ILRDC, presented information on qualitative and quantitative data collection methodologies, and introduced strategies for comprehensive data analysis. The ILRDC staff provided on-going support to site staff as they developed and refined their goals. Each site used the ILRDC evaluation framework to create assessment systems and tools that were customized for their programs and their own goals. This report summarizes the development and progress of the first phase of the project. Appendices making up the greater part of the report contain several questionnaires and evaluation instruments. (Adjunct ERIC Clearinghouse on Literacy Education) (LB)