The 38 conference papers in this volume were chosen to exemplify different definitions of, and approaches to, quality, as they are applied in a wide range of educational and training contexts. The papers are: "Designing Organisations That Learn" (D. J. Dicks); "Quality Assurance in a European Context" (D. Alexander, J. Morgan); "'What's in It for Me?'" (C. Hart, M. Shoolbred); "Quality and the Academic Administrator" (C. D. Payne); "Total Quality Management in an Education and Training Context" (B. Ellis); "Performance Management in a Competence Framework" (E. Sauve); "Quality in Further Education: An Unchanging Agenda" (D. Shepherdson); "Defining Quality in Higher Education" (A. Burrows, L. Harvey); "Total Quality Implementation--Cultural Issues and Training" (B. Hurley);"Developing the European Quality Model" (J. S. Oakland, L. J. Porter); 'Strategic Quality Management" (R. J. Newton); "Profits and Pitfalls in Establishing a Qualytechnic" (J. Heap, H. Solomon); "Student Satisfaction and Perceptions of Quality" (P. M. Mazelan and others); "Experiences in the Design and Conduct of Enterprise Audits" (D. Edgar); "Monitoring the Quality of Quality Control Systems" (H. I. Ellington, G. T. N. Ross); "Improving the Quality of a National Curriculum" (I. Musallam, M. Brophy, M. Schilling); "Developing Quality in Education" (R. J. D. Rutherford); "Quality in Course Design" (E. Roper); "Quality Horses for Quality Courses: Matching Students with Courses in Music" (L. Gibbs); "Recognising Quality in Engineering Education" (D. C. Hughes, R. G. S. Matthew); "Exploring Learners' Perceptions of Quality" (D. Miller, P. Funnell); "Concept Mapping, Post-Questioning and Feedback in Distance Education" (R. M. Bernard, S. Naidu, K. Lundgre-Cayrol); "Comparing Chalk and Cheese--Quality in Assessing Work-Based Learning" (C. Bucklow); "Using Learning Contracts To Enhance the Quality of Work-Based Learning" (I. S. Marshall, M. L. Mill); "Quality of Assessment" (P. Race); "BS5750 for Assessment" (P. Race); "Eating Frogs and Bridging Gaps--Post-Warnock Conditions for Teaching Quality" (C. Colling); "Teaching Quality" (D. Jones, J. Hanson); "Upward Appraisal and Its Implications for Higher Education" (G. McElwee and others); "A Total Quality Approach to Managing CBT Development" (S. G. Shaw, D. R. Shaw); "Towards Quality Management in Training Design" (M. Williams, G. Carr); "Achieving Quality in Networking Interactive Video" (P. Willis, J. Early); "Quality in Modernising Educational Technology" (D. Hawkridge); "Trends and Issues in Educational Technology" (D. P. Ely); "Training Quality and New Technology" (A. R. Bartolome); "Connecting Lectures and Laboratory Learning with CAI" (Y. Araki); "Graphical Routes to Quality Courseware" (P. Barker, C. Lamont); and "Enhancing the Quality of Student-Centered Mathematics" (D. Bowers, R. Burrell). Most of the papers include references. (MES)