In 1988 SPD1, a division of Motorola, began an extensive 4-year endeavor to transform itself into an organization built on excellence and customer satisfaction. SPD1 contracted with Merex Corporation to provide three services that would enable employees to take on their new responsibilities more effectively. Merex conducted Skills Enhancement Training designed to upgrade employees' basic skills and help them become more effective, self-motivated learners. The program included critical and creative thinking skills. On both objective test measures and subjective indicators, employees showed significant improvements in all skill areas. Merex's Technical Writing System was collaboratively customized to revise SPD1's existing specifications and to set up a system for writing future specifications to the same exacting standards. Using the system, SPD1 specifications were processed according to schedule, were trackable, and remained under strict document control at all times. Merex also conducted Workplace Interaction Training to improve employees' interaction skills and to take advantage of the untapped resource of work force diversity. During 13-week courses, dubbed "Teams R Us" (TRUS), employees learned and practiced communications skills and team-based problem-solving skills. Feedback indicated that employees valued the training, were using the communication skills, and felt that team functioning had improved. (Appendixes include charts with test results, specification project timeline, and TRUS pilot group feedback.) (YLB)