This handbook contains a collection of 10 essays on practical skills needed by correspondence educators. The emphasis is on the "how to" of home study. The scope of the handbook includes coverage of the major aspects of providing instructional and administrative service to students, from how to organize the student services department to outcomes assessment. Each chapter begins with an author biography. Chapter titles are as follows: "Student Service Today: The Customer is King" (Michael Lambert); "Total Quality Management in Student Services" (Karen Patena); "Organizing the Student Services Department" (Robert Godfrey); "Supervising Instructional Staff" (Mary McKeown); "The Record Keeping Function" (Dorothy Bascom); "Communicating to Your Students" (Glenn Hoyle); "Testing and Student Service" (Dennis Foltz); "Grading Student Assignments" (Carl Gibbs); "Motivating Students to Complete Their Programs" (Connie Dempsey); and "Outcomes Assessment" (Glenn Hoyle). (YLB)