This paper describes competency-based training and open learning, two methods of teaching/learning that are having a significant effect on the education offered through Australia's Technical and Further Education (TAFE) program. The paper defines competency-based training and open learning and details the broad impact they are having on resource services delivered through the TAFE college library. Two approaches to providing learners with research process skills that will harmonize with these teaching/learning methods are described. They include developing a team approach to research and developing thinking skills in concert with the processing of information. The last section of the paper describes how the TAFE libraries can promote their role in the development of informed information users. (Contains 12 references.) (KRN)