This training pack is designed for use with employees in the catering and hospitality industries. The material takes common workplace procedures and terminology and uses these as the basis for improving reading, writing, oral communication, and math skills. The pack is designed as a complete course of 13 modules over a period of 32-48 hours, but each module is also freestanding. The modules cover the following: notices and instructions; following instructions; accident reports; formal writing; company communications; oral communications (OC) 1; total quality management; OC 2; OC 3; numerical records; percentages and decimals; interpreting visual information; and metric and imperial conversion. A framework lists the modules and gives a detailed overview of the job areas covered by the material. Information is included about the competencies that can be achieved through each module. Each module is divided into two sections. The front page of Section A states the aim of the module and related skills, makes suggestions for the introduction, and lists material needed. The center pages are the main scheme of work and include a time guide, skills, method/activity, notes to trainer, and reference to relevant tasksheet. Section B, Extension Activities, is appropriate for employees who have more confidence in their basic skills and would like to practice them in a more advanced context. It presents aims, skills, and activities with relevant case studies, tasksheets, and exemplar materials. The pack also includes sample materials that offer further strategies for improving basic skills and give further practice and an assessment sheet with completed example sheet. (YLB)