A seminar was held on the topic of case management, how it is being used, and whether case management is the answer to providing effective family-centered integrated services. The first panelist was Marie Weil, associate dean and professor at the University of North Carolina's School of Social Work. She claimed people do not need case management unless they have multiple needs. The next three panelists then turned to case management as practiced in specific program areas, starting with welfare reform. Chris Thomas, director of the Institute for Family Self-Sufficiency, American Public Welfare Association, described case management services as used in the Job Opportunities and Basic Skills (JOBS) program. Gary Silverstein, research associate, from the Institute for Family Self-Sufficiency, American Public Welfare Association claimed the question is not whether welfare-to-work programs should be implemented but how they should be designed to be most effective. The next panelist was Jim Callahan, the acting dean of Brandeis University's Heller School and the director of Heller's Policy Center on Aging who claimed that case management has been oversold as a needed service for the elderly. The final panelist, Gary De Carolis, deputy commissioner and director of the Child, Adolescent, and Family Unit of the Vermont State Department of Mental Health and Mental Retardation, described the current state of affairs in children's mental health in this country. He also discussed therapeutic case management. The three sections take up the definition, goals, and functions of case management; case management with different populations; and emerging issues in case management. (Contains an annotated list of 7 organizations, 52 references, and 4 charts.) (ABL)