This report describes a study of the Jackson-George Regional Library (JGRL) System, which serves a 2-county area in Mississippi with a population of 131,918. The purpose of the study, which built on the planning and administration goals identified in "Planning for Progress: The Long Range Plan of the Jackson George Regional Library," was to provide a framework that the eight-library system could use to change roles and set new directions. This report is divided into four major sections following a brief opening section that describes the organization of the report. The second section, which makes up the major part of the report, presents the results of a telephone survey of 453 persons that collected information on demographics, media ownership, and library use or non-use. It is noted that the most significant findings of the telephone study were: residents appear to seek out the library in the system that best meets their needs, regardless of location; non-use because of sight and mobility problems indicates a need to promote services for handicapped persons; and newspapers were found, by far, to be the best means of publicizing library programs. The telephone survey was supplemented by a face-to-face survey administered to 202 people at four Wal-Mart stories, also described in section 2. The next major section identifies mechanisms used to build staff and trustee confidence in the planning process and analyzes responses to the JGRL System Staff and Trustee Surveys that focus on the library role, effectiveness, and performance. Section 4 reviews other internal studies and surveys, and the fifth and last section analyzes collection performance, including turnover rates of collection categories and collection and circulation proportions. Copies of survey instruments and numerous tables of survey data are included. (KRN)