This study examined the extent to which people in Australia with impaired hearing were receiving some form of literacy assistance and whether requests for service were fulfilled by providers of Adult Literacy and Basic Education (ALBE) services. A questionnaire was sent to a sample of 71 providers. In addition, telephone interviews were conducted with 100 hearing impaired people by persons competent in hearing impaired communication. The interview schedule focused on seven specific areas: background information; hearing impairment information; educational background/history; current educational requirements; previous experience with adult education; awareness/knowledge about current adult education options; and basic ALBE information. In addition, hearing impaired respondents were asked to provide a self-assessment of literacy and numeracy skills. Among the conclusions and recommendations that were drawn regarding the future ALBE service delivery, several are representative: (1) there is underrepresentation of hearing impaired people in ALBE services; (2) literacy skills are important to this group; (3) there is a low level of awareness about services and programs; (4) service provision program access should be facilitated through oral communication, sign communication, and signed communication; and (5) programs should be based on whole language principles and strategies highlighting semantic processing of text and metacognitive skills. (The report includes 50 tables, 43 references, and a glossary.) (NLA)