In an expansion of an earlier National Workplace Literacy Program project, this document reports on a workplace literacy model operated by the Arlington Education and Employment Program (REEP) that includes the Alexandria and Arlington, Virginia Public Schools, the chambers of commerce of both cities, and 14 local hotels. The project provided on-site English-as-a-Second-Language (ESL), literacy, and basic skills training to 333 adults. Job-related literacy training was provided during classroom training at participating hotels and the REEP multi-media language laboratory. REEP also developed and adapted educational technologies directly related to workplace literacy needs. During the 21 months of the project, 36 workplace-specific ESL classes, two special classes, and two workshops were provided for 13 hotels in the area. The two special classes were designed for limited-English-speaking supervisors and the workshops were created in response to managers' requests about cross-cultural communication and the language gap between management and entry-level employees. Supervisors evaluated trainee progress in the following areas: communication, productivity, attendance at work and in the English class; self-esteem; and safety. Findings are as follows: supervisors indicated that 93 percent of the trainees showed improvement; 80 percent of trainees completing self-assessment forms felt they had improved in communication and job performance; teachers cited a 79 percent improvement in communication and literacy skills; and the project retention rate was 82 percent. Appended are lists of project contacts, an educational software inventory, and a matrix showing the job task analysis. (LB) (Adjunct ERIC Clearinghouse on Literacy Education)