This document consists of 11 information sheets on conducting literacy audits for social agencies in Calgary, Alberta (Canada). The literacy audit is a systematic in-house assessment of the accessibility of an agency for low literate adults. The packet begins with five information sheets that provide questions and answers under the following headings: Problem; Solutions; Conducting the Audit; Client Literacy; and Further Information. The questions asked under these headings are, respectively: (1) Is the literacy problem your problem? (2) What can your agency do? (3) How can your agency get the most from the literacy audit? (go to the top, put someone in charge, raise awareness, conduct the audit systematically, do the right thing, and think long term); (4) Does your client have a literacy problem? and (5) Where can you learn more about adult literacy? (five references). The audit worksheets contain questions or statements to be used for agency self-evaluation in the following areas: (1) access; (2) reception area; (3) receptionists--how well do they communicate with clients? (4) forms and print materials used in agencies; (5) agency professionals' performance; and (6) clients' opinions on agencies that serve them. (NLA)