The two reports combined here provide introductory information on consultancy work at Great Britain's Open University Institution of Educational Technology. The approach at the institution was influenced by the theories and methods developed at the Tavistock Institute of Human Relations and applied to group relations training. It is noted that the consultancy on group processes has been in response to requests from staff concerned about the effects of stress and conflict on work. The focus of this training is on the emotional as well as the rational aspects of working, teaching, and learning at a distance and is meant to contribute to the understanding of how to facilitate effectiveness and creativity at all levels within and between teams. Also presented is a personal narrative from the program's implementor concerning the six stages that comprised the introduction and development of the consultancy group processes program into England's Open University from 1974 through 1991. The reports include a total of 20 references. (GLR)