The 17 papers in this booklet were presented at meetings of 7 sections within the Division of Serving the General Public: (1) "Overcoming Illiteracy and Public Library Social Functions Development" (Slava Matlina, USSR); (2) "Impact of Economic and Political Change upon Public Library Services" (E. S. Ponomaryova, USSR); (3) "The Public Library and Political Change" (Arthur Curley, USA); (4) "The Impact of Political and Economic Changes upon Public Libraries in Czechoslovakia" (Peter Klinec, CSSR); (5) "Children's Reading, the Children's Library in the Culture of Society" (Yu. Prosalkova, USSR); (6) "Cultural Heritage through Literature" (G. L. Tsesarskaja, USSR); (7) "Guidelines for Library Services to Deaf People: Development and Interpretation" (John Michael Day, USA); (8)"Library Service for Multicultural Groups in Dutch Prisons" (Frances E. Kaiser); (9) "Soviet Book Lovers for Disadvantaged Persons" (Sergei Shuvalov); (10) "Library Servicing of the Blind in the USSR" (A. D. Makeyeva); (11) "Assisting Library and Bibliographic Services to the Blind and Vision Impaired" (K. B. Imanova, USSR); (12) "Library Services for the Blind in Lithuania" (Jadvyga Kuoliene, Lithuania); (13) "'Kussaq' (Non-Native) Thoughts on Native Libraries" (Gordon Hills, USA); (14) "Library Service for the Sami Population" (Anneli Ayras, Finland); (15) "Library Service for the USSR Multinational Population" (I. K. Nazmutdinov); (16) "The Main Activities of the Central Collector for Research Libraries" (A. P. Kuznetsov, USSR); and (17) "Mobile Library Services for the Nations of the USSR Extreme North" (G. V. Maksimova and E. V. Nebogaticova). (MAB)