Seminar materials are provided from the Bethlehem (Pennsylvania) Area Chamber of Commerce's Literacy Sensitivity Program, which assists managers in identifying workplace basic skills training needs. The document includes the following sections: seminar overview; conducting the seminar--the presentation, the video, the group discussion, and questions and answers; anticipated changes in the workplace; work force literacy survey; business/literacy activities; and Lehigh Valley Literacy Services listing. The seminar overview contains five sections: purpose (upgrading basic skills); target audience (human resource personnel, business owners, supervisors, and service groups); seminar format; facilities and equipment; and materials (handouts and brochures). The following questions comprise the presentation portion: What is the nature and extent of the problem? Why is it important to take action? and How does one recognize or identify basic skills deficiencies in the workplace? The seminar is sufficiently generic to be adapted for use in many situations. (NLA)