This manual presents the policies and procedures of the Reference Department of Chicago State University's Douglas Library. General information about the reference department's staffing, functions, and services is given in the first section. In the next nine sections information is provided about the following areas: scope and circulation period of the annual report file; responsibilities of the reference department in providing bibliographic instruction; types of computer searches, searching fees, and computer search application procedures; cooperative library services; desk duty responsibilities; maintenance information for the ILLINET/ONLINE public terminals; indexes and abstracts maintenance; use and maintenance of the ready reference collection; and student aides' duties. A computer search application, InfoPass application, procedures for charging computer searches, and a subject guide to indexes and abstracts are appended. (MAB)