This "how-to" manual provides a method for improving job-related training for employers and entry-level workers. The manual examines literacy task analysis practices, tools, and techniques so that service providers can meet the demands of a specific situation. Nine sections are as follows: (1) the changing workplace; (2) preparing for a literacy task analysis; (3) basic steps of a literacy task analysis; (4) choosing a method; (5) helpful hints for the task analyst; (6) building partnerships and getting started; (7) how to use the literacy task analysis to develop training; (8) suggestions for the development of the training program; and (9) 16 resources, 22 references, and a 32 item glossary. Each section may contain principles, examples, techniques, worksheets, study questions, and key points. Section four presents six situations for choosing a literacy task analysis method to suit various settings: (1) diversifying job functions; (2) improving customer relations; (3) extending decision making; (4) bridging the skills gaps between jobs; (5) moving through company ranks; and (6) establishing criteria for staff. (NLA)