This book is a practitioner's guide to developing literacy training programs for workers. Titles of the 28 chapters and epilogue are as follows: "Understanding the History and Definitions of Workplace Literacy" (Askov, Aderman); "Understanding Literacy in the Canadian Business Context: Conference Board of Canada Study" (Hart); "Understanding Basic Workplace Skills in a Changing Business Environment" (Jones); "Understanding the Need for Workplace Literacy Partnerships" (Lewe); "Understanding Lessons Learned in Employee Basic Skills Efforts in the United States: No Quick Fix" (Jurmo); "Understanding Values in Workplace Education" (Draper); "Understanding a Project Proposal Development" (Anderson); "How to Assess Learners and Build Workplace Literacy Programs" (Ioannou et al.); "How to Assess Organizational Needs and Requirements" (Waugh); "How to Establish a Workplace Basic Skills Program: A Blue Print for Success: (Carnevale et al.); "How to Approach Worker Testing and Assessment" (Taylor); "How to Identify Workplace Communications Skills in the British Columbia Sawmill Industry" (Hawyrsh); "How to Plan and Conduct a Literacy Task Analysis" (Taylor, Lewe); "How to Design Instruction: From Literacy Task Analyses to Curriculum" (Philippi); "So We Can Make Our Voices Heard: The Ontario Federation of Labour's BEST Project on Worker Literacy" (Turk, Unda); "Basic Skills Upgrading: A Trades Training Perspective" (Evetts, Flanagan); "Workplace ESL and Literacy: A Business and Education Partnership (Kinsey); "The Massachusetts Workplace Education Program" (Hikes); "A Canadian Volunteer Industrial Tutoring Project" (Batdorf); "WORKBASE: Practical Approaches to Literacy in the Workplace" (Taw); "Towards a Workplace Literacy Curriculum Model" (Langenbach); "Choosing Workplace Literacy Resources" (Imel); "Adapting Workplace Materials for Teaching ESL Students" (Meenan); "Thinking Critically in the Workplace" (Pierce); "Accrediting Basic Skills for the Workplace" (Morphy); "Using Television for Work Force Basic Skills Training" (Shafer); "Evaluating Workplace Literacy Programs" (Chang); "Deciding on the Effectiveness of Workplace Literacy Programs" (Mikulecky, D'Adamo-Weinstein); and "Reflections on Education in the Workplace" (Draper). (YLB)