This guide provides California's adult educators and employers with useful cross-cultural communication training techniques. These strategies are intended for application in both adult education and employment contexts to enhance the overall quality of communication between individuals of differing cultural backgrounds. The first two sections present in written form training materials that have been used in training sessions for employers and educators. The first section contains material to be covered in introductory workshops. An outline of content and timing is provided. Topics include dynamics of cross-cultural interaction, culturally influenced values and attitudes, English for intercultural communication, and culture conflicts in case studies. The second section presents materials for those interested in conducting cross-cultural communication training sessions in their specific school or work contexts. Topics include design of a cultural awareness workshop, needs assessment, needs assessment techniques, setting objectives and choosing content, selection of training methods and techniques, aspects of designing and conducting a workshop, and workshop evaluation. A list of 62 references is provided. The final section offers a comprehensive 43-page listing of print resources, other media resources, and resource persons. (YLB)