This document describes a workplace literacy program designed to improve the literacy skills of entry-level workers in the housekeeping, food service, and laundry departments of Grady Memorial Hospital in Atlanta. An introduction describes the goals of the program and the employees served (low-literate adults who relied on word of mouth for most of their information in the workplace). Section 2 gives a rationale for using the whole language approach in workplace literacy programs. Section 3 describes the development of the program's curriculum, including a literacy analysis, determining job-specific literacy demands, determining instructional objectives, developing instructional activities and procedures, and assessing the programs. Section 4 describes instructional logistics, such as scheduling classes, recruiting students, and using tutors. Section 5 provides a model for developing hospital-based workplace literacy programs and includes a literacy task analysis and descriptions of instructional sessions. Assessment instruments and instructional materials are provided in the 112-page appendices. The document contains 16 references. (CML)